![]() I can rely on modern tools being available without second-guessing whether or not the Acquia hosting engineers are using my client's sites as a test bed for their latest experiment. Communication of changes, disruptions, and the occasional failures is always prompt, thorough, and delivered without any additional prodding. Software and platform upgrades roll out on a regular and predictable schedule allowing myself and my clients to plan to and respond to any updates that might require additional care and attention (like the upcoming PHP 5.6 upgrade). I can count on my uptimerobot notification not triggering unless I have been notified well-ahead-of-time about scheduled maintenance. Uptime has almost become an afterthought for me when hosting sites on Acquia. Acquia support has always shown a tenacity when getting to the bottom of issues anywhere in the Drupal stack, often out-pacing my own ability to debug a tricky issue. Not only are they helpful with the highly technical requests that often come from me, they are equally adept at tackling less-technical requests coming directly from my clients. As an outsider that has been working with the Acquia support team for many years it is obvious to me that there has been a large investment in the professionalization of the Acquia support team and the results are visible in every interaction. Enterprise Level SupportĪcquia has a huge support team that is used to tackling the types of questions that come with running large Drupal websites. I try to keep an open mind about the different providers and their individual strengths and weaknesses, but lately I've noticed that the same recommendation keeps coming up at the top of my list. ![]() I am often asked to make a hosting partner recommendation for our customer's Drupal sites.
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